Review the current path.
Find the information people need and the staff action behind it. Note phone and keyboard difficulties as well as missing content.
Project process
Follow one visitor's question through the website.
Choose service information, a sermon, an event or a volunteer request and identify where someone needs another explanation.
Check tools and approvals.
Review the website, media, calendar, giving and communication providers. Confirm who approves public content and member-resource requirements.
Choose a first result.
Define the task, checks and maintenance responsibilities. Plan around active services and events with a recovery option.
Try complete and incomplete cases.
Use fictional requests to check missing information, changed event details and a request awaiting staff review. Keep tests away from real donations and member communications.
Hand over routine care.
Document how the team updates pages, publishes approved resources and follows up on unanswered interest. Agree separately on ongoing support.