1. Plan a first visit.
Can someone find current service times, the location and approved visit information on a phone? Name who updates a changed time or special event.
Review the website around the person trying to use it.
Choose one visitor, member or staff task and follow the page and any connected provider step.
2. Find a sermon or resource.
Try locating an item by date, speaker or series. Review the titles and descriptions the ministry maintains and the media provider used for playback.
3. Follow an event update.
Keep the date, place, participation instructions and contact route consistent. Decide how a change or cancellation reaches each public page or connected calendar.
4. Check the volunteer handoff.
Use a fictional inquiry to confirm it reaches the responsible person with useful context. An expression of interest should not imply a placement or approval.
5. Review provider links.
Check the approved giving and livestream routes and the words surrounding them. Keep payment entry and confirmations within the agreed provider process.
6. Assign ongoing care.
Name content approvers, editors and request owners. Check phone and keyboard use, outdated information and failed updates before introducing a change.